They got their lab report at 9pm. They have 14 questions. You have one night staff.
AIChatBot answers test queries, books home sample collection, handles report status checks, and explains report parameters — 24/7, automatically.
The Problem
Dr. Lal PathLabs answers online at midnight. Your lab answers on Monday morning.
A patient in Chennai gets his lipid profile report at 8:45pm on a Friday. His LDL is flagged. He's anxious. He wants to know what "borderline high" means, whether he needs to fast again for a re-test, and whether he can book a home collection for his wife. He calls your lab. Voicemail. He opens the Dr. Lal PathLabs app — gets instant answers, books home collection for Saturday 7am, and refers his wife. You call Monday morning. He's already had 3 tests done elsewhere.
Anxiety peaks with report delivery
The moment patients receive digital reports, they have questions. Most reports arrive after clinic hours — and so do the anxious calls.
Home collection demand is exploding
Post-COVID, 60% of patients prefer home sample collection. Labs that book home collection instantly win families that would otherwise choose a larger brand.
Referral chains are automatic
A satisfied patient refers 2–3 family members within a week. A patient who couldn't get a question answered refers nobody.
The Real Cost
The growth hidden in your unanswered report queries
The Solution
AIChatBot — your lab's round-the-clock patient helpdesk
Everything you need to turn your website into a 24/7 revenue engine — trained on your content, personalised to your visitors.
Test & panel information
"What does the HbA1c test check?" "Is fasting required for a thyroid test?" — answered accurately, any hour.
Home collection booking
Patients book a home phlebotomist visit directly — date, time, full address. Confirmation sent via WhatsApp immediately.
Report status tracking
"When will my CBC report be ready?" — the AI gives accurate status updates without tying up your lab staff.
Post-report parameter queries
"My creatinine is 1.4 — is that normal?" — the AI provides context on reference ranges and prompts patients to share results with their doctor.
DPDP-compliant data handling
Patient report data handled with full consent logging per India's Digital Personal Data Protection Act 2023.
How It Works
From evening report delivery to booked family panel — automatically
We learn your lab
Test panels, home collection zones, report turnaround times, fasting requirements, and FAQs — we train the AI on your lab.
Your team tests the AI
Your phlebotomy and report team tests the AI on the toughest patient questions. We refine every answer for clinical accuracy.
First after-hours query answered
The AI goes live. Tonight's anxious patient who gets their report at 9pm gets answers — and books their family's health checkup simultaneously.
Proof It Works
What diagnostic labs typically see in 60 days
Diagnostic labs using AIChatBot typically see 40–60% more home collection bookings from after-hours interactions — patients who received their report at 9pm, got instant answers to their questions, and booked a follow-up for the family the same evening.
See it answering YOUR patients' report queries tonight
We build a demo for your lab — trained on your test panels, home collection zones, and report parameters. Every evening query becomes a booking.
Build My Free Lab Demo📅 Demo ready within 4 business hours