Patients are navigating your hospital through WhatsApp forwards and Google.
AIChatBot becomes your 24/7 patient helpdesk — booking OPD slots, answering insurance questions, and guiding patients to the right department.
The Problem
At scale, every unanswered enquiry is a reputation event.
A patient's family needs to know which floor the neurology OPD is on, what documents to bring for insurance, and whether pre-admission is required. They call your helpline at 7pm. It rings 14 times. They post on Twitter: 'Hospital X doesn't care about patients.' That tweet gets 200 retweets before your PR team sees it Monday morning.
Helpline overload
Hospital helplines handle 500–2,000 calls daily. 40% are for information available on your website — but patients can't find it.
Navigation failures
Patients arrive at wrong departments, miss pre-admission requirements, and show up without required documents — causing delays for everyone.
Insurance FAQ backlog
"Is my TPA cashless here?" "What's the pre-auth process for Mediassist?" — your billing desk answers these 40 times a day.
The Real Cost
The operational cost of unanswered patient questions
The Solution
AIChatBot — your hospital's always-on patient helpdesk
Everything you need to turn your website into a 24/7 revenue engine — trained on your content, personalised to your visitors.
OPD slot booking at scale
Patients book with any doctor across any department — 24/7. Integrates with your existing scheduling system or manages it independently.
Insurance & TPA guidance
The AI knows your empanelled TPAs and cashless procedures. Patients get accurate pre-auth steps without touching your billing desk.
Department & floor navigation
"Where is the MRI unit?" "Which floor is Cardiology on?" — answered instantly with directions and timings.
Discharge & post-care support
Automated post-discharge follow-up instructions, medication reminders, and next appointment scheduling via WhatsApp.
DPDP Act 2023 compliance
Enterprise-grade consent management and data handling designed for Indian healthcare regulations.
How It Works
Enterprise deployment in under a week
We learn your hospital
We ingest your department list, doctor directory, insurance empanelment, and FAQs. We build the AI on your actual data.
Team testing & refinement
Your front desk team tests the AI against real patient questions. We fine-tune until every answer is accurate.
Live across all touchpoints
Website chatbot, WhatsApp number, and custom helpline — all powered by the same AI, responding instantly.
Proof It Works
What hospitals typically achieve in 90 days
Hospitals using AIChatBot typically see a 40–65% reduction in routine helpline calls — information queries, department navigation, and insurance FAQs handled automatically, freeing staff for complex patient needs.
See a demo built for YOUR hospital
We configure AIChatBot for your departments, doctors, and insurance partners — and show you a live demo before you commit to anything.
Request My Hospital Demo📅 Demo ready within 4 business hours